Limited Lifetime Warranty

Subject to the conditions and terms stated in this warranty, Synthetics International warrants it product for a term of fifteen (15) years for manufacturing defects. Synthetics International warranty will also warrant concrete moisture as shown in printed literature, when Synthetics International’s required application instructions, approved application methods and any other technical information stipulated in Synthetics International’s literature are strictly followed. Synthetics Internationals products found defective within said period, Synthetics International at its option, will provide the labor and materials to replace the failed and/or defective Synthetics International product and/or damaged flooring system with same or a comparable product(s) at manufactures discretion. Synthetics International reserves the right to test any alleged product failure and provide a determination in writing within 90 days of notification. Synthetics International’s warranty is in lieu of any other warranty, expressed or implied, including without limitation, any warranty of merchantability or fitness for a particular purpose. To the extent any implied warranty is required by law, it is limited in duration to the express warranty period. Neither the manufacturer, nor its distributors or representatives shall be liable for any incidental, consequential, indirect, special or punitive damages of any nature, including without limitation, lost profits, loss of facility usage, attorney fees, laboratory fees, inspection fees or any other damage whether based in contract, tort, or otherwise. No other warranty is expressed or implied. In the event of a possible claim, warranty must be presented, in writing, within 30 days of the flooring issue. Subject to the above mentioned, the sole and exclusive remedy due to a breach of this warranty shall be expressly limited to the repair of the defective areas due to the failure of Synthetics International defective products, and shall expressly exclude consequential damages including, but not limited to damages to structure or to contents of structures. Synthetics International is not responsible for acts of god, structural failure, acts of war and workmanship not in accordance with written technical documents and standard industry procedures.

Limited Warranty Coverage

  • Treatment of concrete originated water vapor emission, relative humidity and alkalinity.
  • Excludes concrete exhibiting Alkali Silica Reaction (ASR), Alkali-Aggregate Reaction (AAR) or similar concrete conditions.
  • Warranty requires concrete to be mechanically prepared and cleaned in accordance with technical data.
  • Products are to be applied to durable concrete (ACI 318), following product spread rates and guidelines outlined in ACI 302.2R.
  • Excludes workmanship or performance of the finished flooring system installed over the Synthetics International product.
  • Warranty covers cracks properly prepared and sealed during application, as stipulated in technical data sheets.
  • Warranty shall be void if damage occurs to the finished floor covering or coating products due to topical flooding or under slab flooding that extends beyond the performance of the installed product.
  • Products must be applied by an approved, registered Synthetics International applicator.
  • Warranty must be registered and all monies due to Synthetics International must be paid in full for warranty to be valid.
  • Flooring system must be applied in accordance with manufactures requirements, guidelines and approved methods.
  • This warranty is for the lifetime of the originally installed flooring system or fifteen (15) years. The warranty may be extended to a new flooring system with written permission from an authorized Synthetics International warranty representative.
  • Products are warranted to the original purchaser. Warranty is transferrable to a new building Owner with written permission from an authorized Synthetics International warranty representative.
  • Product must be purchased directly from Synthetics International or an authorized representative.
Warranty claims must be submitted in writing to Synthetics International within thirty (30) days of flooring issue and accompanied by a written inspectionsdiscovery report by a third party investigator in order to assert its rights to any repairs covered by this warranty.

Warranty Information and Registration